###### Requirement
Exp: 3-5 yrs
• Candidate will be responsible for taking care of post sales delivery services calls.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Providing accurate and regular report to the management on performance of the service delivery
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