Job Description

The Team You\'ll be a part of our Service Operations team responsible for overseeing the processes, controls, measures, and transparency of our application platforms, services, and access for Commodity Insights and our delivery partners. Under the guidance of our ServiceOps Lead, you\'ll collaborate with our Infrastructure & Operations team to ensure the adoption of ITIL Service Operations best practices for Incident, Request, Problem, and Access management in the delivery of operational services. Additionally, you\'ll work to ensure that our processes and documentation remain up-to-date, auditable, and compliant with company policies and standards. Your role will involve close collaboration with the IT Program teams to ensure that our Configuration Management Database (CMDB) is a true and current record of our application/server estate and that the annual data certification exercise is completed successfully. What\'s in it for you Our culture revolves around enhancing the customer experience and achieving our goals efficiently, guided by our core values of relevance, integrity, and excellence. You\'ll become a member of a global technology team known for its diversity and flexible working practices, spread across three different time zones. In this role, you will have the opportunity to collaborate with a wide range of technology professionals and other teams supporting corporate infrastructure. You\'ll work alongside experienced teams composed of highly skilled analysts and engineers, contributing to the development of next-generation platforms. Your interactions will span technology team members and business users, as we transition from reactive support to proactive strategic support. This transition aims to offer enhanced transparency to our stakeholders. Your Responsibilities . Collaborate with our technology teams to promote the implementation of ITIL Service Operation best practices, encompassing Incident, Request, Problem, and Access management . Create and consistently update management reports/dashboards to support technology management teams in overseeing Incident, Request, Problem, and Access management processes . Cooperate with the IT Program teams to maintain an accurate and up-to-date Configuration Management Database (CMDB) that reflects our application/server environment . Liaise with corporate infrastructure teams on multi-divisional initiatives, such as the annual data certification process What we\'re looking for We\'re looking for candidates who possess strong analytical and attention-to-detail skills. The ideal candidate will excel in effective communication, both orally and in written form. Demonstrating a comprehensive understanding of ITIL methodologies and showcasing prior experience in operational support roles is essential. You\'ll be proficient in utilizing standard ITSM tools (expertise in ServiceNow, is strongly preferred). Additionally, experience in developing Tableau dashboards and reports is advantageous. Proficiency in working with Microsoft Office and Office 365, particularly in Excel (including Macros, Worksheets, and add-ins) and PowerPoint (for presentations), is expected. Familiarity with Agile methodologies and Virtual Studio Team Services (VSTS) is a desirable attribute. At S&P Global Platts, we provide the insights you make better informed trading and business decisions with confidence. We\'re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit . Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

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