Job Description

Job descriptionSome careers shine brighter than others.If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.In this role, you will:

• Enablement within HSBC, providing increased resiliency to our customers and colleagues.
• Lead User Acceptance Testing for releases, including the bi-annual ServiceNow upgrades. Co-ordinate test plans for other members of the team where required.
• Be responsible for prioritising and approving customer demands and enhancement requests according to business need and value.
• Update the GBGF and Change Enablement Community of Practice (COP) with progress vs delivery milestones.
• Be responsible for the e2e Change-related process and tooling improvements, facilitating meetings and workshops, connecting teams and people to deliver outcome-based solutions. This includes helping define the approach, comms, and transition plan.
• Collaborate closely with ServiceNow to:

• Gain knowledge of existing out of the box functionality that could bring benefit to HSBC.
• Understand new features being released in each ServiceNow software version.
• Obtain guidance on appropriate customisations.
• Increase knowledge of industry best practices.

RequirementsTo be successful in this role, you should meet the following requirements:

• Strong decision maker and proactive self-starter.
• Ability to communicate complex scenarios to multiple levels of stakeholders and management.
• Experience of Agile practices (e.g. Scrum, Kanban)
• Accountability for delivery - takes ownership of tasks assigned to ultimate resolution with minimal supervision.
• Passion to improve the customer experience by reviewing, designing, and re-engineering processes.
• Good analytical and problem-solving skills.
• Experience working with ServiceNow tool or other ITSM tools would be beneficial but not essential.
• Experience of Change Enablement / Service Management processes would be beneficial but not essential.

Youll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by - HSBC Software Development India

HSBC