Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow\'s ecosystem of products. As part of this journey, our team is transforming the way we engage with our audience through digital events. As the Digital Events Product Manager, you will play a pivotal role in shaping and executing our digital events strategy. You will be responsible for developing and managing our suite of digital event products, ensuring they meet the needs of our clients and drive business growth. You will work closely with cross-functional teams, including marketing, sales, design, and engineering, to bring innovative digital event solutions to market. You will be joining a world class leadership team, in building a best-in-class digital events experience that drives customer engagement, conversion & retention. This opportunity allows product managers to build and demonstrate subject matter expertise in a data driven, innovative, digital first, start-up style environment. Servicenow.com Product Managers have high leadership visibility, with opportunity to make a foundational impact on ServiceNow\'s digital events What you get to do in this role: Lead Planning: . Define product vision & strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement. . Translate strategy into product roadmap with multi-quarter horizon. . Build business cases clearly stating the impact and value of proposed initiatives. . Define key product success metrics, ensure they are instrumented, and lead with data driven insights. . Develop an experimentation plan to test, learn and iterate . Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities. Drive Execution: . Lead the planning, scoping, and prioritization for your product to achieve customer and business goals. . Deliver seamless digital user experiences across the touchpoints of your customer journey. . Gather, prioritize, define, and translate requirements into executable epics and features. . Meet critical timelines by establishing and driving to key milestones while managing risks and dependencies with cross-functional stakeholders. . Engage with vendors and external platforms to enable third-party integrations. . Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop. Head Communication: . From intake through launch, be the main point of contact for internal and external stakeholders for your product area. . Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies. . Create and maintain documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc. . Represent the team with partners and senior company leaders to align resources and prioritization. Qualifications To be successful in this role you have: . 2 - 4 years of experience working as a Product Manager, preferably with a focus on digital B2B events or related technologies . Strong understanding of digital event platforms, virtual event technologies, and industry trends . A passion for building great user experiences across web & mobile devices . Analytical mindset with the ability to interpret data and make data-driven decisions to devise and design solutions that address customer needs . Define requirements, user experience & functional specifications . Growth mindset . Content Management Experience a plus . Big picture thinking combined with business acumen & critical thinking . Strong oral & written communications skills, ability to articulate business implications . Self-starter and self-disciplined . Collaborative & partnership skills, work as team player with diverse teams to drive business outcomes . Experience in a Professional Services environment engaging with executive stakeholders, architects and extended program teams . Ability to learn technology quickly through instruction & self-training . Ability to work in an international, fast-growing environment FD21 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

foundit