Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.


Summary: What you need to know about the role: You will lead product management activities through the disciplined use of product sense, execution, measurements, and prioritization to build and optimize solutions for complex business issues, mainly using the ServiceNow platform. By examining business needs through a product lens, you will identify and implement new capabilities across the enterprise. Meet our team: PayPal's Service Management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes. With increasing demand, our solutions require scale across millions of daily transactions, terabytes of data, and hundreds of integrations - all while ensuring high availability to our customers.


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Your way to impact:


You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders' needs and help support PayPal's IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources. As a subject matter expert, you will use process methodologies to serve as an internal coach to help others identify product enhancements.

Your day to day:


In your day to day role you will:

• Create and maintain a backlog of ServiceNow development requests using ServiceNow's Demand Management and Strategic Planning Workspace application.
• Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
• Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal's strategic planning lifecycle and SDLC.
• Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.

What do you need to bring

• Bachelor's degree OR appropriate combination of education and experience
• 7+ years' experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
• Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
• Certified Implementation Specialist (CIS) in any domain
• Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development

•We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. •


Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset--you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.



We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com





Who We Are:



To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx





PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.


PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.



As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.