Job Description

Summary of Position:The ServiceNow Senior Developer will design technical specification and develop solution, utilizing both ServiceNow out-of-the-box solutions and the platform's application engine technology frameworks. This role entails close collaboration with the ServiceNow Technical Lead, business analysts, product owners, project managers, testers, and developers. Day-to-day responsibilities include working on user stories, understanding business requirements, creating technical specifications, coding, and configuring solutions following established best practices. The developer also conducts show-back sessions to present completed work for assigned stories.Key Responsibilities:

• ServiceNow Application Development: Develop technical specifications like flow designer, business rule, script include client script, UI Builder, etc. as appropriate associated with the requirements, carry out the coding and configuration following the established coding best practices.
• Integration Development: Develop interfaces/API as per the technical specifications/design using the appropriate integration methodologies like ServiceNow Integration Hub, other supported methodologies like REST API, JDBC, Web Services as appropriate for the integration use cases. Create test data based on the integration test design, carryout integration testing in collaboration with the interfacing system technical SMEs.
• Leverage NOW Assist for Developers: Leverage NOW Assist for Developers to generate code using command for improved productivity. Contribute in develop and refinement of best practices around command to code for NOW Assist.
• Release and Deployment: Work on the update set management and deployment activities as part of release process to deploy the update sets across the different environments/instances as part of the SLDC process. Follow the appropriate update configuration management practice for enabling development in a multi-team environment.

Key Requirements/Minimum Qualifications:

• Education: Bachelors degree in computer science, Information Technology, or combination of education & experience required.
• Experience:

• 5+ years of developer experience in ServiceNow platform, with experience in different ServiceNow applications like ITSM, SPM, HRSD, IRM, Custom Application, SAM Pro, HAM Pro etc.
• Experience working in DevOps model following agile methodology for implementation of complex enhancement requirements/stories in an enterprise wide ServiceNow implementation.
• Experience in leveraging ServiceNow Platform and App Engine features including but not limited to

• Scripting
• Flow Designer
• Workflows
• Security/Authentications
• Portal Development/Content publishing
• Employee Center (Pro)
• Predictive Intelligence
• Mobile Devices
• Integrations/Integration Hub /API integration
• Reporting Dashboard
• Workspace
• Virtual Agent
• NOW Assist
• NOW Assist with Teams
• Data separation/Domain separation
• Multi-lingual dynamic translation
• Automation/Orchestration
• RPA
• AWA (Advanced Work Assignment)
• Process Mining and optimization
• ServiceNow CAD (Certified Application Developer) certification is preferred.
• Few other ServiceNow product implementation specialist certification (ITSM, SPM, SAM Pro etc.) is preferred.
• Strong analytical and problem-solving skills, with a focus on driving business value through technology solutions.
• Experience working in a cross cultural, global team environment is required.
• Experience working in globally distributed scrum team following Agile best practices.
• Understanding of the medical device and/or contact lens industry, working in validated environment covering CSA+, GxP and SOX relevant processes is an advantage.

LanguageFluent in English - spoken and written. Additional language preferred.Work hours: 1 PM to 10 PM ISTRelocation assistance: YesEmployment Scams: Alcon is aware of employment scams which make false use of our company name or leaders names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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