Job Description

Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNows capabilities and constraints. Recognize and develop opportunities to leverage ServiceNow as a platform. Participate in process flow analysis and process redesign along with the Project Manager Share best practices and be consultative throughout the technical design of the project Produce a detailed functional design document to match customer requirements Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements Participate in internal projects as required Maintain current ServiceNow knowledge through self-study and utilization of available training Understands technical and functional design requirements related to ServiceNow. Strong knowledge of the design process and understand construction sequencing, and constructability Experience presenting and conducting demo reviews with client stakeholders Strong communication, Strong presentation and writing skills Skills /Competencies: Essential: Tertiary Qualification in IT / Computer Science / related discipline. Preferred: Integrations, Service Portal Additional Skills: Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and Problem-solving skills.

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