Job Description

Experience: 7+ yearsLocation: Hyderabad - ServiceNow Subject Matter Expert (SME)The Subject Matter Expert (SME) is a key member of the ServiceNow implementation project team and is responsible for implementing the application modules. The SME works as a team member along with the Project Manager, Solution Architect, Technical Architect and supporting team members to deliver the complete solution for the customer.Understand all technical aspects of the ServiceNow (SNow) implementation including:

• SNow Solution architecture

• Application UI

• Process and solution integration.

• Workflow design/configuration.

• Reporting Integration components (SSO, LDAP, etc.)

• Proven experience as a key technical resource leading the development of Service Now solutions

• Experience with web technologies (XML, HTML, JavaScript, and Web Services)

• Knowledge of technical components such as LDAP, VPN, SSL technologies

• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment. Additional preferred qualifications are:

• B.S. degree in Computer Science, MIS or equivalent preferred

• Advanced experience with ServiceNow implementations

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)

• Strong presentation and communication skills.

• Ability to understand business requirements and convert them into solution designs

• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a successful implementation

• Should have participated in, and be familiar with project methodologies

• 5-7 years of relevant experience in professional services or customer support operations

• 3-6 years of ITSM systems integration and/or implementation experience

• Proven Solutions consulting experience

• Ideal candidates will also have the following ServiceNow Certifications: Certified System Administrator, and Certified Implementation Specialist.

N Consulting Ltd