Servicenow Itom Engineer

Year    Bangalore, Karnataka, India

Job Description


Position: ServiceNow ITOM Engineer:JD for ServiceNow ITOM AdminWe are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Heres a summary of the key responsibilities and qualifications for this role:Responsibilities:

  • ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions.
  • Consulting Services: Install, configure, and integrate ServiceNow ITOM products.
  • Data Solutions: Design solutions for data import/export between ServiceNow and other systems.
  • Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans.
  • User Support: Resolve escalated issues/defects within ServiceNow.
  • Documentation: Prepare technical documentation as required.
  • Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.
Required Technical and Professional Expertise:
  • Experience: 3+ years with ServiceNow ITOM products.
  • Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.
  • Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.
  • Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.
  • Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.
  • Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.
Preferred Qualifications:
  • Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.
Personal Attributes:
  • Collaborative: Enjoys working in agile, creative environments.
  • Ambitious: Works independently towards goals with a creative approach.
  • Intuitive: Manages change effectively with strong time management skills.
  • Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.
Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESCTime Type: Full timeJob Category: Information Technology

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Job Detail

  • Job Id
    JD3609500
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year