Job Description

LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, ITOM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (ServiceNow), the ServiceNow ITOM Developer/Admin plays a critical role in in configuring, maintaining, and supporting the ServiceNow ITOM capabilities while ensuring alignment with business requirement Is and providing ongoing support and enhancements.The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow ITOM implementation and management and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group.We are looking for a talented and motivated ServiceNow ITOM Developer/Admin to join our IT operations team. This role involves developing, configuring, and maintaining IT Operations Management (ITOM) solutions on the ServiceNow platform. The successful candidate will work collaboratively with various teams to ensure effective utilization of ITOM capabilities to meet business needs and enhance operational efficiency.Key Responsibilities:Develop and configure ITOM applications including Discovery, Service Mapping, and Event Management.Customize and configure workflows, business rules, UI policies, and other ServiceNow components.Assist in the implementation of new ITOM solutions and enhancements.Perform routine administrative tasks such as user and group management, permissions, and access controls.Collaborate with business partners to gather and analyze requirements.Translate business needs into technical specifications and solutions.Perform regular maintenance tasks including upgrades, patches, and backups.Solve and resolve issues related to ITOM applications and integrations.Create and maintain detailed documentation for configurations, processes, and procedures.Provide training and support to end-users and other IT staff on ITOM functionalities.Monitor the performance and usage of ITOM applications.Identify areas for improvement and implement optimization strategies.Required Skills and Qualifications:Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, or a related field.3+ years of experience working with the ServiceNow platform, focusing on ITOM.Hands-on experience with ServiceNow Discovery, Service Mapping, and Event Management!!Strong knowledge of ITIL processes and best practices.Proficiency in JavaScript and ServiceNow scripting.Strong analytical, problem-solving, and solve skills.Good communication and collaboration skills!ServiceNow Certified Implementation Specialist (CIS-ITOM) and ServiceNow Certified System Administrator (CSA) certification is nice to have.Preferred Skills:Familiarity with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.Experience with additional ServiceNow modules such as ITSM, CMDB, or Asset Management.Understanding of network protocols, infrastructure, and common IT operations tools.Experience with other scripting languages like PowerShell, Python, or Bash.Knowledge of Agile/Scrum methodologies and tools.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group