Servicenow Developer

Year Remote, India

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Role: ServiceNow Developer Company: WillWare Technologies Exp: 7 + years of experience Work Model : Remote / Contract Must Have:

Experience into customer service management and CIS-CSM certification is must have

Duties & Responsibilities:

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the CSM Suite.
Explain the offerings available with ServiceNow CSM Suite.
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via \'stories\'
Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently

Skills Required:

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5+ years of ServiceNow Development
CSM Suite experience
Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.
ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Background in either software development or IT Service management
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability

Job Type: Temporary
Contract length: 6-12 months Pay: From 130,000.00 per month Day range:

Application Question(s):

Experience:

Work Location: Remote

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