Job Description

ServiceNow Developers - Total 10 Resources Primary Skill and Resource Numbers 1. ServiceNow Developers - Primary Skills a. CSM ServiceNow Developer - 6 Resources i. 3 Resources Starting Jan 16th 2023 ii. 3 Resources Starting Jan 30th 2023 b. Virtual Agent: 1 Resource Starting Jan 16th 2023 c. Service Portal and Virtual Agent: 1 Resource Starting Jan 30th 2023 2. ServiceNow Integration Specialist: a. SailPoint and Okta - 1 Resource - Starting Feb 6th 2023 b. SalesForce Integrations - 1 Resource - Feb 13th 2023 Roles and Responsibilities Description: . 3-6 yearsofITexperience . ServiceNow System Administration Certified is mandatory . ITIL Foundation Certification would be a plus or can do before joining . Implementation Specialist would be a plus . Should possess good communication skills Duties/Responsibilities: . Develop and implement solutions for ServiceNow . Move configuration and development changes from Dev to Test to Prod using SN update sets . Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows . Create and configure workflows based on the business requirements and best practices . Perform integration between ServiceNow and other customer business systems . Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros,etc. . Create/ Manage web portals used by internal and external clients, using JavaScript, BootStrap / Angular . Participate in problem-solving during ServiceNow development, testing and production . Monitor health, usage and overall compliance of ServiceNow and its applications . Participate in the development and delivery of training for end-users . Work directly with end users to resolve issues in ServiceNow . Participate in deploying and validating ServiceNow patches/updates and new versions of the platform Qualifications: Bachelor\'s degree in Engineering, Computer Science or equivalent 3.5+ years of experience in software development 2.5+ years of experience with ServiceNow Experience with Service management processes and ITIL Advanced Knowledge of: JavaScript (JS) SN JS APIs JSON & XML HTML & CSS AngularJS / BootStrap

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