Job Description

ROLE AND RESPONSIBILITIES
This position is an exciting opportunity with a growing IT team. Black Box Network Services is a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today's complex communications solutions. This position is responsible for functioning on projects of moderate to high complexity by understanding requirements from the account managers within multiple business functions to align technology solutions with business strategies. The typical responsibilities for this position include but are not limited to:
• Working closely with the account managers and enterprise architects to design and document highly effective and efficient solutions to business requests
• Elicit, document, and refine business requirements for the IT organization
• Serve as a liaison across multiple facets of the business community and the IT organization in order to provide technical solutions to meet user needs
• Leverage an informed knowledge of business areas to identify and/or resolve problems on an ongoing basis that help to support Black Box and its business initiatives both domestically and internationally
• Define and document business, and non-functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders
• Translate high-level business requirements into specifications for the Application Support organization and manage changes to such specifications
• Improve systems by studying current practices and designing modifications
• Obtain consensus by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
• Provide input to estimates, identifying project milestones, phases and establishing budgets.
• Communicate estimate, actual and remaining hours analysis results to Application Support management to aid in maintaining effective SLA's.
• Recommend controls by identifying problems and writing improved procedures
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
• Must be able to work independently as well as collaborate with a larger group of business analysts.
• Support the application solutions post implementation as well as providing references for users by writing and maintaining user documentation; providing help desk support and training users
• Provide education workshops on existing/new functionality to keep users engaged and constantly streamlining and improving processes and the systems
• Work closely with all members of the IT Application Support team across Black Box to build an environment of highly engaged, collaborative and results driven team members
• Be willing to work in an environment that promotes new ideas, "thinks outside the box" and strives for excellence and enjoyment in providing all aspects of application solutions to the business

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• BS in a business applicable are of study
• Work history exemplifying the responsibilities of which this position entails
• Experience coordinating priority, schedule and delivery of work from various outside consultants
• Experience with various aspects of an organization including SOP, Project Management and Costing, Service Delivery, Contract Management, Inventory and Finance (GL, AP, AR and Reporting)
• Excellent communication skills including working with users to understand functional requirements or troubleshoot issues
• Ability to understand and contribute to functional requirements as well as ability to communicate changes at a functional level and with varying levels within the organization.
• Ability to articulate through understanding a solid knowledge of SDLC and functional process design
• Ability to prioritize projects, maintain timelines and provide an appropriate level of service to the business
• Willingness to learn and at times share with/train other members of the IT team

PREFERRED SKILLS
• Experience with Microsoft Dynamics SL, Microsoft Dynamics AX or equivalent ERP
• Experience with Microsoft TFS or equivalent code management/SDLC software
• Experience with IT solution deployments both domestically and internationally

ADDITIONAL NOTES



Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.



Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.