Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin Kyndryl as a Software Engineering \xe2\x80\x93 Development Manager and unlock a world of endless possibilities in designing, developing, and supporting cutting-edge software products, services, and systems. In this pivotal role, you\'ll harness your expertise in software development, architecture, and engineering practices to spearhead innovative solutions for strategic design/development projects that will shape the future.As an individual with exceptional technical prowess and remarkable people skills, you\'ll work hand-in-hand with a team of top-tier developers and engineers, leading and inspiring them to reach new heights of excellence.This role isn\'t just about following the norms; it\'s an opportunity to push boundaries and think outside the box. You\'ll be tasked with delivering software solutions that go beyond the expected, leveraging your creative thinking and problem-solving abilities to exceed customer expectations and drive organizational success.At Kyndryl, we believe that hiring the right talent is crucial to success \xe2\x80\x93 you\'ll have a significant hand in selecting and training team members who will add value and diversity to our skill set. By assembling high-performing teams, you\'ll foster an environment that encourages personal and professional growth, allowing individuals to thrive and expand their capabilities.Equipped with the "right tools," you\'ll empower your teams to execute their tasks flawlessly while adhering to agreed-upon timelines, ensuring projects are delivered punctually. Furthermore, you\'ll shoulder SRE responsibilities, ensuring the software being developed meets the highest quality standards through rigorous automated testing, QA checks, and meticulous code scans.Collaborating closely with a dedicated Scrum Master, you\'ll work together to prioritize the backlog and create user stories that align with the INVEST acronym, thereby building solutions that not only solve technical challenges but also address critical business problems. A solid understanding of Agile Scrum Ceremonies will be instrumental in your success in this role, enabling you to navigate the agile landscape with finesse and deliver exceptional results.Join us at Kyndryl and embark on an exhilarating journey where your technical acumen, leadership finesse, and passion for innovation will shape the future of software engineering. Together, we\'ll revolutionize industries and create software solutions that defy expectations. Are you ready to be part of something extraordinary?Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won\xe2\x80\x99t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreYou\xe2\x80\x99re good at what you do and possess the required experience to prove it. However, equally as important \xe2\x80\x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused \xe2\x80\x93 someone who prioritizes customer success in their work. And finally, you\xe2\x80\x99re open and borderless \xe2\x80\x93 naturally inclusive in how you work with others.Required Skills and Experience

• Understanding of ServiceNow modules
• Ability to work with the Customer to understand requirements
• Ability to document designs and configurations
• Ability to estimate work effort for design and configurations
• Ability to configure ServiceNow
• JavaScript expert
• Ability to test code and work defects to resolution
• Ability to promote code in ServiceNow.
• Ability to develop, update and test client and server-side scripts
• Ability to develop, update and test notifications
• Ability to work service requests to completion
• Knowledge of integrations

• ServiceNow Discovery experience
• Service Mapping experience
• ServiceNow AIOps Experience
• Expertise in ServiceNow ITOM modules and CMDB Architecture
• Superb communication skills, both verbal and written
• Experience in scripting and coding ITOM solutions
• Work on Solution Design for new requirements\\ Integrations, suggest recommendations and best practices
• Experience with JavaScript, PowerShell scripting, and/or other automation programming
• Expertise in ServiceNow ITOM modules: Discovery, CSDM, CMDB, Service Mapping, Service Graph Connectors, Event Management, Governance
• Certified in CIS Discovery, CIS Service Mapping, ITIL Certified

Being YouDiversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.

Kyndryl