Job Description

• 1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred
• University Degree. MBA, CISSP, CISM, GCHI, CEH, CCNA, or GIAC are preferred.

• Understanding of Web Access Firewalls (WAF) will be preferable
• Strong oral and written communication skills including the ability to interact directly with individuals that do not have an IT background.
• Intermediate knowledge of endpoint and network security concepts and tools preferred.
• Knowledge of ServiceNow.
• Experience with event monitoring and security reporting.
• Ability to exercise sound technical, interpersonal, and organizational judgment while evaluating and solving complex problems.
• Attention to detail.
• Action-oriented attitude and willingness to roll up sleeves.
• Integrity and the highest ethical standards.
• Courage of convictions and the ability to respectfully debate the status quo.








Day-to-day activities involve: • Manage the application and troubleshoot any issues
• 5+years of experience in SNOW
• Mandate experience with SIR
• Create categories/sub-categories/fields when requested
• Create inbound email rules when tickets need to be created for emails
• Update our table for pre-prod and prod alerts for various alert types
• Any other customizations or requests from analysts
• Simplify the table structure in ServiceNow SIR
+ Our current table was not designed for such expansion. We have 300+ fields created that has slowed down our application, and sub-tables would need to be created so that future updates can be managed efficiently
• Integrate SNOW with Crowdstrike (CS) via API
+ CS SME will provide the key for integration
+ Updates in SNOW will need to be reflected in CS
• Improve efficiency of ServiceNow
+ SNOW has slowed down significantly in the past few months. We would want additional eyes to find ways to improve its efficiency
• Review various Business Rules/UI Policies
+ Over time, many UI policies have been created. We would want these to be reviewed and simplified.

Current Integrations of SNOW • Splunk
• DLP
• Proofpoint
• Phantom