Job Description

Kantar is the world\'s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth. Job Details About the Role We are looking for an experienced & proven ServiceNow Developer to take a leading role in Kantar\'s ServiceNow team. You will be responsible for developing and troubleshooting in line with ServiceNow best practice as well as day-to-day operational troubleshooting and platform operations. You will be expert for the platform development for any technical solution adheres to relevant standards and best practice, is aligned to our data strategy, resilient where possible and that the security of any interfaces meet security requirements. You will also be responsible for the maintenance, troubleshooting across the platform including integrations. The Kantar platform supports a userbase of over 30k users globally currently spanning ITSM, ITOM, ITAM, HR SD & Custom Application modules. There are around twenty active integrations on the platform, which is expected to double over the next year. Responsibilities include: Expertise in ServiceNow development, implementation, and integration Knowledge of DevOps processes, SDLC and supporting toolsets including use of ServiceNow DevOps Extensive ServiceNow implementation experience Highly proficient with Angular, Typescript JavaScript, HTML, CSS Proficiency with integration web technologies (e.g., XML, SAML, JSON, SOAP, AJAX, Jelly, or PERL scripting. Hand-coding of DHTML/XHTML and CSS. Understanding of operations processes and system administration Understanding of network protocols and client-server communication Proficiency with configuration management tools Strong understanding of ITSM processes along with ITIL Proficiency with DevOps toolsets such as Kubernetes, Git, Jenkins, Docker Desirable Experience: Proven experience as a key technical resource leading the development of integration solutions in areas for CSM, ITSM, ITOM, ITAM etc. Identity Management service (SSO/LDAP) MID Server Set Up, connectivity check, ECC queue logs troubleshooting, MID selection algorithm. Service Mapping & Discovery integration (CMDB) Excellent Knowledge of integrating with internal and external applications and systems. Event Management integration Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS) Object oriented programming languages Relational database expertise in relation to an enterprise software system ServiceNow to ServiceNow or similar ebonding Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Knowledge of Azure Cloud discovery - Including VM, Cloud Resource, IP address discovery Knowledge of AWS Cloud discovery- Including VM, Cloud Resource, IP address discovery Experience in Cloud API to get resources from Azure and AWS The person should have a clear concept of data flow between ServiceNow and MID instance and cloud resources Experience in hands on networking, network traffic routing, performing troubleshooting using SSH, PowerShell etc. Knowledge of Integration Hub and Spokes both out of the box and custom. Ability to effectively communicate with all levels of the organisation. Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills. Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results. Excellent Knowledge of disciplined software release build/deploy processes Thorough understanding of ITIL processes, Agile & DevOps and best practice approaches. Country India Why join Kantar We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one fits all, and we\'re flexible in our approach to ensure people feel included and accepted. We\'re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you\'re not a perfect fit, we\'d love to receive your application and talk to you about this job or others at Kantar.

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