Job Description

• Creates forms, workflows and prototypes
• Develop, Designs, codes and tests technical solutions
• Identifies system deficiencies and recommends solutions
• Assists in enforcement of development deadlines and schedules
• Understands the necessity of and contributes to coding standards
• Develops internal and external meeting objectives and agendas
• Prioritizes multiple tasks effectively
• Promotes active listening with team members
• Contributes appropriately to conversations
• Follows through with commitments and fosters mutual trust with fellow employees
• Assumes additional responsibility without being asked.
• Contributed towards solutioning of banking applications.

Primary Skills

• Minimum 4 years of implementation/customization experience on ServiceNow tool
• Knowledge of web based development languages specifically JavaScript, Ajax
• Knowledge on Angular JS, CSS, HTML, PERL, PYTHON would be an added advantage
• Good hands on experience on ServiceNow integration with other application/system Using SOAP, REST
• Experiencing on Discovery and Orchestration would be an added advantage
• Excellent attention to details, ability to multitask, and effective time management skills
• Experience of implementation of best practices where ITSM tools technologies are applicable
• Deep knowledge of ITSM Framework and ITIL

Secondary Skills

• Understanding of enterprise IT architecture
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Additional must require experience is on HR Module , Service Portal , Agent workspace, Virtual agent, Dynamic Translation, NLU and SecOps.
• Working knowledge of relational databases
• Preferred: Service now Admin Certification
• Preferred: ITIL v3 Foundation Certification
• Encourages fellow team members to make innovative contributions and embrace ideas
• Other tasks/duties as assigned
• Strong communication skills (both written and verbal)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

Ref: 1600553

Posted on: Jan 16, 2023

Experience level: Experienced

Contract Type: Permanent

Location:

Bangalore, KA, IN

Department: Big Data & Analytics

Capgemini