Job Description

About AlphanextWelcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.Are you passionate about delivering world-class customer service experiences through cutting-edge solutions? Join us at Alphanext Technology Solutions, where innovation meets opportunity. We\'re looking for a skilled ServiceNow Technical Consultant with deep expertise in CSM (Customer Service Management) to drive transformation for our global clients.What We\'re Looking For:

• Specialized Expertise in ServiceNow CSM: 3-5 years of hands-on experience with the CSM module is a must. A strong understanding of ITSM will give you an added advantage.
• UI Builder Expertise: Experience with UI Builder is a plus. You\'ll help create seamless, user-friendly interfaces that enhance customer journeys.
• Technical Mastery: Proficient in JavaScript, UI Policies, UI Actions, Workflows, Business Rules, Client Scripts, Script Includes, and ACL.
• ServiceNow Development & Integration: Extensive experience in the development, implementation, and integration of ServiceNow solutions, including SOAP and RESTful APIs.
• Hands-on Experience with ServiceNow Modules: You\'ve worked with ITSM, CSM, and Service Portal. You\'ve handled multiple integrations and have experience in Agent Workspace, Virtual Agent, and instance upgrades/patching.
• System Optimization: Ability to identify deficiencies and recommend continual service improvements for optimized workflows.
• Integration & Innovation: Knowledge of integrating ServiceNow with monitoring tools, OpenFrame/CTI technology, NOW Experience UI Framework, JMS integrations, and internationalization (i18n).
• Additional Knowledge: Basic understanding of ServiceNow\'s Machine Learning, Predictive Intelligence capabilities, and MID Server setup is a plus.

What You\'ll Do:

• Deliver tailored ServiceNow solutions to enhance customer service management and drive operational excellence.
• Collaborate with cross-functional teams to ensure seamless integration and continuous improvement of ServiceNow implementations.
• Lead or participate in system upgrades, patching, and support initiatives to keep systems secure and up-to-date.
• Create user-friendly interfaces and optimize workflows to improve overall system efficiency and customer experience.

Why Join Alphanext Technology Solutions? At Alphanext, we believe in empowering our team to drive digital transformation across industries. As a global talent partner, we offer you opportunities to work on diverse projects, collaborate with some of the brightest minds, and contribute to innovative solutions that shape the future.Ready to make an impact?
Apply today and become a part of our growing family at Alphanext Technology Solutions!

AlphaNext Technology Solutions