Job Description

• 4-7 years of experience working in a business-related position
• Knowledgeable to Technology workflows, such as ITSM, CSM and ITOM desirable
• Good verbal and written communication skills




About the Job:

The ServiceNow Business Analyst is responsible for capturing customers' business processes and desired outcomes across various ServiceNow implementation projects. The Business Analyst will manage customer outcomes on complex level projects.

What will you do?

• Conduct workshops and lead multiple implementations from a customer strategy standpoint.
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer's internal processes and functions for improved efficiency and effectiveness.
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and functions.
• Produce functional specifications, wireframes, and mock-ups for delivery teams.
• Partner with technical team to conduct demos and show & tells with client end users.
• Contribute to writing test scripts including acceptance criteria.
• Facilitate testing/UAT and obtain agreement on priorities with client / end users.
• This role is working from Mon-Fri: 5 days on & 2 off (11:00am to 08:00pm)

What will you bring to ESP?

• 4-7 years of experience working in a business-related position
• Strong knowledge of business process architecture principles for cloud-based platforms
• Knowledge and exposure to the ServiceNow platform preferred.
• Knowledgeable to Technology workflows, such as ITSM, CSM and ITOM desirable
• Strong written and verbal communication skills
• Ability to assess and mitigate risk.
• Strong leadership capabilities
• Strong problem-solving skills: ability to simplify complex situations.
• Strong relationship management skills with all levels
• Good verbal and written communication skills

If you are....

Motivated to develop your career in ServiceNow Business, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives -- whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

• Holiday Leave
• Life Insurance
• Medical Insurance
• Perkbox discounts




Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an equal opportunity employer.