Job Description

Description and RequirementsMust have at least 2 years of hands-on technical working experience as a QA/QE Analyst performing manual testing on ServiceNow application(s).Practical experience with the ServiceNow automated test framework and/or other automated software testing frameworks.General business and IT management process knowledge including, but not limited to ITSM,CSM practices.Post-secondary education in Computer Science or Information Systems, or related qualifying work experience.Solid problem solving and analytical skills.Broad business and management knowledge.Ability to work effectively with people at all levels of the organization.Client-focused approach with outstanding interpersonal skills.The ability to work flexible hours (weekend and after hours shifts when required).Strong knowledge of QA methodologies within the ServiceNow platformHands on experience manually and automated testing custom developed systemsUnderstands business processes and implementations within ServiceNow applicationsUnderstanding of different SDLC methodologies like Agile, Waterfall, Iterative.Overall 5+ years of experience.Additional Must possess good verbal written communication skills.Ability to work in a team and handle pressure and demands.EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International