Job Description

Title: Developer (CMDB/CSDM expert)




Key Responsibilities:


Seeking a skilled ServiceNow Developer with ITSM expertise and strong hands-on experience in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions, ensuring alignment with ITSM best practices and enterprise service management strategies.


ServiceNow Development:


Design, develop, and implement custom solutions within the ServiceNow platform.


Design, develop, and configure ServiceNow solutions with a focus on CMDB and CSDM.


Implement and enhance ITSM processes such as Incident, Problem, Change, and Service Request Management.


Develop and maintain CMDB integrations, ensuring accurate discovery and data population.


Customize and configure ServiceNow applications (Incident, Problem, Change, Service Catalog, CMDB, etc.).


Develop and maintain integrations with external systems (REST, SOAP, JDBC).


Technical Expertise:


Hands On experience in platform upgradation and SNOW


Build and configure ServiceNow workflows, business rules, UI policies, and other key ServiceNow components.


Develop custom scripts using JavaScript to address client needs.


Utilize ServiceNows Update Sets, scoped applications, and ServiceNow Studio for development.


Implementation & Deployment:


Collaborate with stakeholders to define technical requirements and deliver high-quality solutions.


Assist in deployment planning, release management, and overall implementation of ServiceNow modules.


Troubleshooting & Support:


Provide ongoing support, enhancements, and troubleshooting for existing applications and modules.


Resolve issues, bugs, and defects in the platform, ensuring minimal downtime.


Collaboration & Documentation:


Work closely with functional consultants, project managers, and business stakeholders to ensure alignment with project goals.


Document development work, configurations, and solutions for future reference.


Provide training and support to end-users and internal teams.


Required Qualifications:


7+ years of handson experience as a ServiceNow Developer.


Hands On experience in platform upgradation and SNOW


Strong experience with ServiceNow Discovery, Service Mapping.


Expertlevel understanding of CSDM data model and CI lifecycle.


Proven ability to translate business needs into technical solutions.


Experience managing CMDB governance processes and roles.


Strong communication and stakeholder management skills.


Proficient in JavaScript, ServiceNow scripting, and other development tools within ServiceNow.


Experience in ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, Discovery, etc.


Strong knowledge of ServiceNow platform administration, customizations, integrations, and configurations.


Familiarity with web services like REST and SOAP and integration techniques.


Experience with Agile methodologies and tools.


Ability to work independently in a remote environment and manage time effectively

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.