Job Description

Requirement gathering and analysis: Work closely with clients and stakeholders to understand their business needs, gather requirements, and analyze existing processes to identify opportunities for improvement and automation using the ServiceNow platform.




With overall Experience of 12 to 15 years in Service Now.




Solution design and architecture: Design and architect ServiceNow solutions that align with the client's business requirements and best practices. This includes creating functional and technical designs, data models, workflows, and integrations.




ServiceNow development and customization: Develop and configure ServiceNow applications and modules, including UI policies, business rules, client scripts, workflows, and reports. Customize and extend the platform to meet specific client needs.




Implementation and deployment: Lead or participate in the implementation and deployment of ServiceNow solutions. This involves configuring and testing the platform, conducting user acceptance testing (UAT), and ensuring successful deployment and adoption of the solution.




Technical advisory and guidance: Provide technical expertise and guidance to clients and project teams regarding ServiceNow best practices, platform capabilities, and solution design options. Assist in making informed decisions to optimize the use of the ServiceNow platform.




Integration and data management: Design and implement integrations between ServiceNow and other systems, both internal and external. This includes using integration tools, APIs, and web services to exchange data and automate processes.




Incident and problem resolution: Troubleshoot and resolve issues related to ServiceNow implementations, configurations, and customizations. Collaborate with cross-functional teams to identify root causes and implement effective solutions.


Documentation and knowledge sharing: Create documentation such as technical specifications, system design documents, test plans, and user guides. Conduct knowledge transfer sessions and provide training to end-users and fellow team members.




Continuous improvement: Stay up to date with the latest ServiceNow features, functionalities, and industry trends. Proactively identify opportunities for process improvements and enhancements to existing ServiceNow solutions.




Stakeholder management: Effectively communicate with clients, project managers, and team members to provide project updates, manage expectations, and ensure timely delivery of high-quality solutions. About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.