Job Description

Role :- ServiceNow Administrator / DeveloperExperience:- 5 years of relevantLocation :- Noida (Preferred) / Bangalore / Chennai - Temporary RemoteShift Timing :- 02:00 Pm to 12:00 (OR) 04:30 PM to 01:30 AMBachelor of Science in Computer Science, Business or related field or equivalent work experience6 - 9 years of overall IT experience minimumMinimum 3 years of experience as administrator and developer for ServiceNow.Certified as a ServiceNow System AdministratorExperience implementing at least 3 of the following ServiceNow product lines / applications: Incident Management, Problem Management, Service Catalog, Change Management, IT Business Management (Project Portfolio Management and Agile Development), IT Operations Management.Experience maintaining CMDB, Asset/Product ManagementSQL experience for Data Mining and Data AnalysisITIL Foundations certification (v4 preferred)Experience and/or certifications with several of the advanced ServiceNow areas below:Advanced training and/or higher level certifications in the Mainline certification paths for IT Service ITSM, ITBM and/or platform application developmentExperience in orchestration with Active Directory and integration with other commercial systems (HRIS, OSS). Exposure / experience with Integration Hub/spoke capabilities ideal.Expertise in Web Technologies (Web Services, XML, HTML, CSS, HTTP, etc ) a plusExperience with building REST/SOAP APIs.SKILLS/ABILITIES:Interested in proposing technical solutions with a thorough understanding of business requirements and conversations with subject matter expertsAbility to work with diverse teams (clinical, service center operations, and IT) that directly or indirectly impacts business processesEffective internal and external collaboration with all levelsPersuasive techniques to gain cooperation, acceptance and agreement on business mattersCustomer service focused, including the ability to create an atmosphere that encourages an open dialogue about the internal and external customer s needsAbility to maintain composure in addressing stressful and/ challenging situationsAbility to assess situations and assist in conflict resolutionExcellent telephone, verbal and written communication skills, with the ability to communicate with internal and external customersDetail oriented, with excellent organization skillsKnowledge and skills in the use of computers and software programsServiceNow Systems Administrator is responsible for solution design, development, and administrative application support for the existing ServiceNow application. The Administrator will collaborate with multiple IT teams (Application Support, Service Desk, IT Infrastructure) to administer current application. As the application grows from the current IT footprint to other corporate and operational functional areas, the Administrator will engage with area subject matter experts to determine the optimum solution design, then configure/develop accordingly.Provides ongoing systems administration support including installation, customization, maintenance and troubleshootingDesign, create, configure workflow. Create and use Update Sets.If you think this role is aligned with your career,

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