Job Description

We\xe2\x80\x99re the world\xe2\x80\x99s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

We are looking for an experienced & proven ServiceNow Developer/Administrator to take a leading role in Kantar\xe2\x80\x99s ServiceNow team. You will be responsible for developing and troubleshooting in line with ServiceNow best practice as well as day-to-day operational troubleshooting and platform operations.

You will be expert for the platform development for any technical solution adheres to relevant standards and best practice, is aligned to our data strategy, resilient where possible and that the security of any interfaces meet security requirements. You will also be responsible for the maintenance, troubleshooting across the platform including integrations.

The Kantar platform supports a userbase of over 30k users globally currently spanning ITSM, ITOM, ITAM, HR SD & Custom Application modules. There are around twenty active integrations on the platform, which is expected to double over the next year.

Responsibilities include:

Expertise in ServiceNow development, implementation, and integration

Knowledge of DevOps processes, SDLC and supporting toolsets including use of ServiceNow DevOps

Extensive ServiceNow implementation experience

Highly proficient with Angular, Typescript

JavaScript, HTML, CSS

Proficiency with integration web technologies (e.g., XML, SAML, JSON, SOAP, AJAX, Jelly, or PERL scripting.

Hand-coding of DHTML/XHTML and CSS.

Understanding of operations processes and system administration

Understanding of network protocols and client-server communication

Proficiency with configuration management tools

Strong understanding of ITSM processes along with ITIL

Proficiency with DevOps toolsets such as Kubernetes, Git, Jenkins, Docker

Desirable Experience:

Proven experience as a key technical resource leading the development of integration solutions in areas for CSM, ITSM, ITOM, ITAM etc.

Identity Management service (SSO/LDAP)

MID Server Set Up, connectivity check, ECC queue logs troubleshooting, MID selection algorithm.

Service Mapping & Discovery integration (CMDB)

Excellent Knowledge of integrating with internal and external applications and systems.

Event Management integration

Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)

Object oriented programming languages

Relational database expertise in relation to an enterprise software system

ServiceNow to ServiceNow or similar ebonding

Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.

Knowledge of Azure Cloud discovery \xe2\x80\x93 Including VM, Cloud Resource, IP address discovery

Knowledge of AWS Cloud discovery- Including VM, Cloud Resource, IP address discovery

Experience in Cloud API to get resources from Azure and AWS

The person should have a clear concept of data flow between ServiceNow and MID instance and cloud resources

Experience in hands on networking, network traffic routing, performing troubleshooting using SSH, PowerShell etc.

Knowledge of Integration Hub and Spokes both out of the box and custom.

Ability to effectively communicate with all levels of the organisation.

Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.

Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.

Excellent Knowledge of disciplined software release build/deploy processes

Thorough understanding of ITIL processes, Agile & DevOps and best practice approaches.

Country

India

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We\xe2\x80\x99re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you\xe2\x80\x99re not an exact match, we\xe2\x80\x99d love to receive your application and talk to you about this job or others at Kantar.

Kantar