Job Description

Introduction:

Are you ready to grow your career in our global tech hub?



Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!



In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.



Description:

So, what's the job?



You'll improve business processes and manage continuous improvement projects.

You'll analyse the current environment and propose automation whenever possible.

You'll manage functional and process documentation.

You'll Coordinate upgrades and changes to the ServiceNow instance.

You'll manage permissions and access (roles, users, and groups).

You'll guide business users with the process and ServiceNow.

You'll troubleshoot day-to-day operation and system issues.

You'll set up reports and schedule them.

You'll set up notifications and alerts.

You'll work closely with Project Managers and business stakeholders and implement ITIL best practices.

You'll manage Access Control Lists and scripts like server scripts and client scripts.

You'll manage CMDB health and fix the exception and ensure it's upto date.

You'll Develop and manage standard load template to import updated data.

You'll Resolve basic incidents and fulfil routine service requests.

You'll provide training to end-users and business owners



And what are we looking for?



You'll have a minimum 5 years of experience with ServiceNow administration Or Development

You'll have hands-on experience with CMDB and CSDM understanding and coordination with stakeholders to support the accuracy.

You'll have experience using JavaScript, XML, and HTML.

You'll have experience with ServiceNow System Admin certification (admin or higher)

You'll demonstrate ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.

You'll have experience in IT service management, ITIL certification preferred.

You'll have the ability to analyse, troubleshoot and resolve complex software application-related problems.

You'll have exceptional customer service skills,

ITIL v3 Certification or you'd Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

You'll bring the ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results



So, why choose us?



We value optimism, caring, togetherness, reliability and determination.



We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.



Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.



Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!



Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.



Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.



We also offer some other perks including:

Mediclaim insurance cover in case of any health emergency

Coverage under group personal accident insurance

Flexible and compressed work weeks and hybrid working options.

Generous range of paid leave - 21 annual leave days, 6 sick leave days, 12 public holidays

An extra day off for you to take on your birthday or your annual work anniversary.



Apply today and let's go great places together!



#LI-Hybrid