Job Description

Req ID: 248327

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceCloud Senior developer to join our team in Bangalore, Karn\xc4\x81taka (IN-KA), India (IN).

In these roles you will be responsible for:

• Liaise with internal clients and users to understand their business needs in developing solutions
• Work in Agile environment.
• Good communication skills and able to work independently on requirements.
• Collaborate with project/business teams to reproduce, analyze, and fix issues. Demonstrate ownership and accountability through self-directed task management.

Requirements for this role include:

• 4+ years of hands-on experience in developing Salesforce Service cloud solutions
• Good knowledge on Apex, SOQL, XML/JSON, Visualforce, LWC and JavaScript
• Strong understanding of Salesforce declarative and administration
• In depth understanding of cases, service contracts, case management, entitlement, milestones, communities, live agent, and knowledge base
• understanding of use case related to functionality for multiple interaction channels (communities, mobile, phone, email etc...)
• Service cloud consultant certification
• Liaise with internal clients and users to understand their business needs in developing solutions
• Experience in working in Agile environment.
• Good communication skills and able to work independently on requirements.
• Collaborate with project/business teams to reproduce, analyze, and fix issues. Demonstrate ownership and accountability through self-directed task management.

Preferences: - Optional (nice-to-have\'s)

• hands on experience on Experience cloud(Communities)

Required schedule availability for this position is Monday-Friday (10:00am to 20:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend\'s basis business requirement.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data