Serviceability Architect As we progress with the Serviceability Transformation of our company, we?re looking to onboard a Serviceability Architect to define the Serviceability roadmap within the Secure Power Division. Joining the Serviceability Excellence Chapter, they will be responsible for the Services innovation stack within the Secure Power Division, influencing the product roadmap to implement the relevant technical evolutions to enable Services. As a pillar of the Serviceability Transformation, they will need to deliver on specific roadmap with a strong focus on the Services Business Growth. This is a Global role that will be preferably located in India, although candidates from Europe may be considered. If you are capable of seeing our product roadmap and medium-term evolution from a services standpoint, and our services roadmap from a product standpoint, this job may be for you. Main Responsibilities:
Own the innovation stack on services for the product division roadmap
Influences the Product Innovation Strategy
Participates in the innovate stage of product offer development
Shares with Services Leagues the product roadmaps
Translates Services Goals into Product Requirements
Identify Project and product evolutions for Serviceability Experts
Lead the deployment of the Serviceability Guidelines at Division level for Electrical / Mechanical, Digital and Circular Services
Drive the technical and business enablement of Services Roadmap through Product development
Facilitates the collaboration between Services and Product Leagues
Participate in the incubation and exploration phase of the Offer Creation projects prescribing features and specifications that will enable future services
Drive the engagement of Services within the Product LoB Leagues with a growth mindset
Reveal the customers? needs related to the offer serviceability and ensure the integration of these needs in the offer roadmap
Interaction:
Product LoBs: League Leaders, Product Owners, EcoDesign Leaders, Strategy Leaders
Services LoB: League Leaders, Innovation Leaders
Key Metrics:
Services Attachment Rate for Division
Serviceability index for Division Portfolio
Qualifications Profile:
Strong knowledge of Services? Customer Applications
Product Expertise in Secure Power
Holistic (Services / Product) long term vision
Services mindset
Vocal and influencer
Presentation and training skills
High power of collaboration, influence, and assertiveness
Technical background and design experience
Strong initiative and self-motivation
Critical thinking and problem-solving skills
Planning and organizing
Decision-making, renunciation management
Ability to work cross-functionally with other departments
Ability to multi-task and deliver high quality results.
Strong synthesis capabilities and analysis
Fluent English
Primary Location: India Schedule: Full-time Unposting Date: Ongoing
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