Job Description

• Job Title : Service Trainee

Department : Service
Reports To : Service Manager
Location : Kukatpally
Company : Junna Solar Systems Limited

Job Summary

The Service Trainee will assist in managing service calls and providing technical support to customers, ensuring high-quality service and customer satisfaction. This role offers a unique opportunity to develop technical expertise in solar energy systems while supporting the field service team. The ideal candidate will have a keen interest in renewable energy, strong communication skills, and a customer-focused approach.

Key Responsibilities

• Service Call Management
• Assist in responding to service calls and inquiries from customers in a timely and professional manner.
• Conduct initial troubleshooting to identify and resolve basic issues related to solar systems.
• Technical Support & Troubleshooting
• Provide remote support and solutions for technical issues under the guidance of senior technicians.
• Assist in testing and diagnosing performance issues with solar energy systems.
• Coordination of Service Appointments
• Schedule and coordinate service appointments for field technicians, ensuring efficient time management.
• Track and update the status of service calls and follow up to ensure customer satisfaction.
• Documentation & Reporting
• Document service calls, customer interactions, technical issues, and resolutions in the service management system.
• Prepare and maintain service records and reports for future reference.
• Field Support & Learning
• Collaborate with senior technicians to learn about installation, maintenance, and repair processes.
• Participate in field visits to gain hands-on experience and understand complex system operations.
• Routine Maintenance & Post-Service Follow-Up
• Support in conducting routine maintenance checks on solar systems to ensure optimal performance.
• Follow up with customers post-service to address any further concerns and gather feedback.
• Inventory & Tool Management
• Assist in inventory management of service parts, tools, and equipment.
• Ensure that tools and materials are properly maintained and readily available for service activities.
• Training & Development
• Participate in training sessions to enhance technical knowledge and stay updated on new technologies and industry trends.
• Customer Interaction & Representation
• Maintain a professional demeanor in all customer interactions, representing Junna Solar positively.
• Act as a point of contact for customers, demonstrating a commitment to service excellence.

Qualifications

• Education :
• Bachelor's degree in Engineering (Electrical, Mechanical) or a related technical field is preferred.
• Technical Skills :
• Basic understanding of solar energy systems and their components is a plus.
• Proficient in using computers and service management software.
• Soft Skills :
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good problem-solving abilities and a customer-oriented mindset.

Experience

• Fresh graduates or candidates with up to 1 year of experience in a technical support or customer service role are encouraged to apply.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Application Deadline: 30/09/2024