Job Title Service Renewal Specialist 03 ULSThe purpose of the Renewal Specialist job family is to guide customers in the renewal process while serving as retention. This includes helping the customer articulate the value they will continue to benefit from Philips. This role understands what existing customers value, what they need next, Philipsxe2x80x99 competitive advantage and common renewal challenges. This role supports customer delivery management and other customer success teams in retention planning, gives insight on challenges customers face during renewal decisions.Your role:Own customer renewals from initiation to close, including quotation and negotiating contracts.Retain and increase profitability & revenue in existing customers.Update renewal forecastCollaborate with Account Teams, Business Development, and Customer Delivery Management/Adoption teams to develop strategies for upcoming renewals.Communicate directly with customers to answer questions and address issues through different channels.Strong level of urgency, organization, and prioritization skills.Ensure accurate data and reporting in CRM.Provide feedback to customer delivery, sales, product and marketing organizations that include suggestions for improving & expanding offeringsJob Overview:Identify and execute renewal opportunitiesAssists customers with renewals as well as colleagues in opportunity development for renewalsDocuments and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfactionGenerates and analyzes reports to maximize revenue associated with expiring contracts, upcoming renewalsProcesses contract renewal sales for current and expired customers.Provides internal support to the customer growth department regarding renewalsUtilizes CRM system and all necessary applications to lead and optimize renewal opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities. Developing professional expertise, applies company policies and procedures to resolve a variety of issuesFully qualified professional xe2x80x93 advanced beyond entry levelHas working knowledge of company products and knowledge of the portfolioFrequently interacts with functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factorsExercises judgement within defined procedures/policies to determine appropriate actionBuilds productive internal/external working relationshipsNormally receives general instructions on routine work, detailed instructions on new projects or assignmentsProposals are verified internally before offered to customer Owns sales volume xe2x82xac1 - 3M; revenue and margin improvementStrong influence on business magnitude
xe2x82xac5You're the right fit if: (4 x bullets max)Bachelorxe2x80x99s degreeMinimum of 2 years of experience in technology or software businessMinimum 1 year in inside/sales, renewals, customer success or account management.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyxe2x80x99s facilities.
Field roles are most effectively done outside of the companyxe2x80x99s main facilities, generally at the customersxe2x80x99 or suppliersxe2x80x99 locations.Indicate if this role is an office/field/onsite role.About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.