Partner with the IT business partners and SMEs to create/improve process and service models which reflect appropriate request offerings for their business needs.
Provide best practice configuration recommendations during design phases.
Identify solution alternatives and make a recommendation as to the best implementation approach of the system functions.
Provide quality assurance on configuration and development changes.
Manage preparation and communication of deliverables documentation.
Ensure work is properly documented including all key customizations and report specifications.
Follow proper controls in the areas of security, access, separation of duties, design, and release standards.
Gather requirements and support UAT sessions with stakeholders (as needed)
Make effective proactive value add recommendations followed up by action leading to positive.
concrete results contributing to business and IT success.
Proactively communicate the status of your work to your development team leader. Include current estimate-to-complete for your tasks, accomplishments, current workload, issues and roadblocks
Provide regular and consistent communication to contacts on status of their issues or requests.
Provide proactive identification and escalation of application issues that require an increased.
focus or management attention.
Adapting to cultural and organizational climates across global team
Work with cross-functional teams, contractors, and vendors to deliver business functionality.
Maintain data quality in CMDB.
Proven expertise in ServiceNow's Service Portal and areas to enhance & elevate end user experience along with understanding and application of AI in ServiceNow or other areas within IT Service Management with a focus on revamping the Service Portal.
FUNCTIONAL AREA KNOWLEDGE/SKILLS:
Responsibilities:
Partner with the IT business partners and SMEs to create/improve process and service models which reflect appropriate request offerings for their business needs.
Provide best practice configuration recommendations during design phases.
Identify solution alternatives and make a recommendation as to the best implementation approach of the system functions.
Provide quality assurance on configuration and development changes.
Manage preparation and communication of deliverables documentation.
Ensure work is properly documented including all key customizations and report specifications.
Follow proper controls in the areas of security, access, separation of duties, design, and release standards.
Gather requirements and support UAT sessions with stakeholders (as needed)
Make effective proactive value add recommendations followed up by action leading to positive.
concrete results contributing to business and IT success.
Proactively communicate the status of your work to your development team leader. Include current estimate-to-complete for your tasks, accomplishments, current workload, issues and roadblocks
Provide regular and consistent communication to contacts on status of their issues or requests.
Provide proactive identification and escalation of application issues that require an increased.
focus or management attention.
Adapting to cultural and organizational climates across global team
Work with cross-functional teams, contractors, and vendors to deliver business functionality.
Maintain data quality in CMDB.
Proven expertise in ServiceNow's Service Portal and areas to enhance & elevate end user experience along with understanding and application of AI in ServiceNow or other areas within IT Service Management with a focus on revamping the Service Portal.
Please share your updated resume to sowmya.r@cielhr.com