Job Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We\xc2\xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Job description

To optimize field and on site resources for achieving Operational Excellence and Customer Satisfaction

Key Functional Responsibilities are as follows- * Service job administration of field and on site resources

• Order Booking for Service division
• Invoicing of service orders
• Labor entry of field service engineers & onsite service engineer
• Coordination with Field Service engineers
• Planning of service engineers visit against service contracts
• Provide required data from SAP/SPIRIT system to Managers
• Submit daily/weekly/monthly operational scorecards and performance updates to regions for improving the operational efficiency
• Forward planning of resources for implementation of Service Plans
• Service call monitoring until closed and reported to customer
• CRT, Utilization & Efficiency control and monitoring of OST and FST
• Customer satisfaction survey handling
• Spare order booking
• Monitoring inventory/WIP
• Spare deliveries
• Outstanding payment management follow-up

Mission

Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales

Educational requirements

Graduation Degree with relevant experience

Experience requirements

• 1-3 years of experience as Service planner/Customer support officer

Knowledge

Sound Knowledge of SAP, Outlook, other ERP system, expert in Microsoft Excel, Word, PowerPoint

Personality requirement

• Have strong interpersonal skills-team player

• Have good presentation skills and ability to communicate effectively
• Be able to take own initiatives
• Be able to work independently
• Have a high drive and high level of energy
• Be open minded
• Have a genuine interest in growing the service business

Country and city description

India, Pune

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco