Job Description

GENERAL DUTIES & RESPONSIBILITIES

? To work in the internal company software (Winz) and any other systems that may be introduced.

? Organisation of schedule and planning of all service (including contracts, jobbing, Complaints etc.)

requirements on a daily, weekly and monthly basis for all technicians within the branch.

? Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints

? Liaise with the Sales and Service team to best accommodate urgent service visit appointments and

communicate changes to affected customers timely.

? Ensure customer service-related complaints or termination notifications are attended to effectively

and promptly.

Manage service documentation and ensure all customer/technician's feedback are followed up with

actions

? Ensure all service data from dockets, log cards, service orders and other sources is updated

accurately into business systems in timely manner

? Supports business transition from paper-based to system and digital-based planning, visit

documents, whilst upholding documentation integrity.

? Review service reports with OE and BM and highlight areas of concern - critical backlog and weekly

trend to manager.

? Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity.

? Maintain positive working relationship and effective communication with Sales & Service

Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with

Sales for any available slots, time adjustment for new sales scheduling.

? Work with branch management to correct service areas distributed across the business based on

annual revenue from areas, time on site, travel time & routine requirements

? Any other similar duties as and when specified by the manager

KEY DELIVERABLES

? On time service planning

? Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by

the branch

? Minimizing service backlog (meet our contractual obligations)

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• 2yrs: 1 year (Required)

Work Location: In person

Expected Start Date: 18/10/2024