Job Description

We are looking for Service Operations IP SME to join our IP Admin Team at Noida. This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents, and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. The position is also responsible for coming up with team and client improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines. We are the largest Intellectual Property Administrative service provider.Experience, Education, Skills, and Accomplishments

• B.Sc. / M.Sc. B.Com, BBA, BCA, BA graduates with minimum 50% aggregate

• Minimum 4 years of IP experience

• Team player: Encourage team bonding and ability to work cohesively

• Eye for detail; High concentration and focus

• Cultural sensitivity (ability to adjust in various team cultures)

• Ability to do multi-task, day planning, prioritization of work etc.

• Client Centricity and strong relational skills to work cohesively with cross functional services.

It would be great if you also had . . .

• IP Knowledge (Patent & Trademark) with experience to work on different IPMS.\'

• Experience in setting and conducting Audits, team huddles.

• Strong written & verbal communication skills; research skills

• Proficient in MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, etc.

• IPMS Product Knowledge and familiar to usage of 3rd party IP databases

What will you be doing in this role?

• Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights.

• De-docketing: perform or close the calendared events in IPMS once the requisite action is completed or cancelled, respectively.

• Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct.

• Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update / create the records in IPMS as per the standard operating procedures (SOPs).

• Create and update patent & trademarks records in IPMS along with family linking of direct and subject matter related (SMR) applications.

• Effective communication with Attorneys, Paralegals, Law firms, foreign agents, and other stake holders to seek instructions and clarification on certain tasks.

• Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met.

• Facilitate timely filing of all patent and trademarks application & office action response through order letters and other required instructions.

• Facilitate accurate and timely payment of all PTO fees including the maintenance fees, coordinate with client for payment instructions and coordinate with annuity service providers or law firms. \xe2\x80\xa2 Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs.

• Training: Providing OJT\xe2\x80\x99s to new joiners, conducting refresher trainings.

• Audits: Ability to perform internal and PTO Audits is preferred

• Quality Check: Should be able perform data Quality and PTO audits.

• Address all customer requests and issues to satisfactory conclusion.

• Escalate critical client issues to reporting manager and perform Root Cause Analysis (RCA)

• Ensure periodic Quality reviews and provide recommendations to optimize the existing process.

• Value additions to the existing processes and help clients achieve their business objectives.

• Adhere to all internal and external deadlines.

• Ensure all process documents are current and updates are implemented without any gaps.

• 2nd level query resolution

Other Responsibilities

• Work Allocations; Acknowledge completion of work through work allocation tool or Time Tracking Systems (TTS).

• Improvise on standard of deliverables based on feedback from Quality Reviewer

• Attend conference calls with client to support the supervisor with process related inputs and prepare meeting notes.

• Suggesting process improvement opportunities and support during implementation

• Assist supervisors in preparation of reports based on data stored in IPMS.

• Meeting expectations with individual, team as well as personal development goals

• Ensure compliance with Clarivate Code of Business Ethics and Corporate Conduct

About the TeamThe team consists of 10-15 members and is reporting to the Manager Operations. Core process related responsibilities: IP docketing is the process of tracking deadlines related to the prosecution of patents, trademarks, and copyrights before their respective governing offices. This includes interacting with clients including external vendors - Law firms, Annuity service providers etc., Quality Auditors, IP Operations function heads, Continuous Improvement team.Hours of Work

• You will be working for works 40 hours/week (8 hrs a day; 5 days a week); you are entitled to get Overtime if you work beyond your working hours.

• This is a permanent job role

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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