Job Description

ServiceNow Architect Roles and Responsibilities


As a ServiceNow Architect, your primary responsibility will be to design, develop, and implement ServiceNow solutions that meet the business needs of our organization. Your key roles and responsibilities will include:


Solution Design and Architecture:


Lead the design and architecture of ServiceNow solutions to ensure they align with the organization's overall IT strategy and business objectives.


Create and maintain detailed technical documentation, including architecture diagrams, data models, and process flows.


Implementation and Integration:


Oversee the implementation of ServiceNow modules and applications, ensuring seamless integration with existing systems and processes.


Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.


Customization and Development:


Customize and configure ServiceNow applications, including workflows, forms, reports, and dashboards, to meet specific business requirements.


Develop and implement custom scripts, business rules, and UI policies to enhance the functionality of ServiceNow.


Performance Optimization:


Monitor and optimize the performance of ServiceNow applications to ensure they run efficiently and effectively.


Troubleshoot and resolve performance issues, ensuring minimal disruption to business operations.


Stakeholder Collaboration:


Work closely with business stakeholders, IT teams, and ServiceNow administrators to ensure solutions meet business needs and technical requirements.


Provide technical guidance and best practices to stakeholders and team members.


Governance and Compliance:


Establish and enforce governance standards, policies, and procedures for ServiceNow usage and development.


Ensure compliance with relevant regulations and security standards.


Training and Support:


Provide training and support to end-users and administrators to ensure they can effectively use and manage ServiceNow applications.


Offer ongoing support and maintenance to address any issues or enhancements needed.


Continuous Improvement:


Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends.


Continuously evaluate and recommend improvements to ServiceNow solutions to enhance business processes and outcomes.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.