Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for Inviting applications for the role of Senior Manager, Support Manager! In this role, you will manage teams of Cora SeQuence Support Engineers for multiple Clients. Responsibilities . Implementation and ensure adherence of Application Support Processes . Ensure effective Governance of following points: o Monitor overall progress o Tickets trending o Risk and Issue Management o SLA Compliance o Escalation Management . Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction . Reporting: Publishing of key metrices & reports on required periodicity . People Management - Resource management including shift planning, productivity measurement, skill development etc. . Maintain Knowledge base . Respond to RFP and proposals Qualifications we seek in you! Minimum qualifications . Graduate . Experience in IT application support and Development . ITIL certification at Intermediate/Expert level . Prior work experience in Application Support projects is a MUST . Well versed with Incident, Problem and Change Management Process . Good project management skills and experience . Technical background with hands-on development experience (preferably in Microsoft Technologies) in the past Preferred qualifications . Graduate/postgraduate with IT/Computer Science Background Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.