The Role

Job Title: Service Manager Software License Where you fit in? This position is a member of the Software Asset Management in IDSO OIC team. The Service Manager Software License role actively participates in the day-to-day delivery of the software license management service for Shells extensive ERP/SAP landscape. This includes but is not limited to the successful execution of repeatable and consistent software license compliance assessments, supporting remediation of compliance gaps and driving continuous process improvement. The role will be responsible for maintaining and enhancing the complex framework necessary to implement appropriate license cost recovery from the businesses. Natural teams are formed across the ERP portfolio with significant interaction with very senior stakeholders. The successful candidate will have experience with complex ERP/SAP landscapes within global organizations, and knowledge of the software license management processes. A proven track record in taking initiative to identify and drive implementation of process improvements is key to success in this role. Activities include but are not limited to:

• End to end ownership of complex cost recovery model and handoffs; ensuring accurate, consumption driven recovery is executed in a timely manner across Shell businesses including JVs.
• Generation and analysis of operational intelligence to inform operational improvements, business decisions and contract optimization.
• Identification & delivery of continuous improvement initiatives
• Taking initiative and fostering collaboration and communication between team members on technical issues, process improvements, as well as identifying and escalating risks and issues

What's the role? Accountabilities

• Design and implementation of software license recovery processes, ensuring that they are fit-for-purpose, meeting IT Control requirements, delivering the right business value and that related tooling design is defined.
• Focal point for specific ERP Portfolio vendor compliance reports; driving insights and identifying contract optimization levers
• Driving value from delivery of comprehensive MI landscape; providing timely operational intelligence to decision makers.
• Managing Senior stakeholder expectations and communications requirements

What we need from you? Qualifications and Skills:

• Typical Years of Experience: 9 to 12 years in IT
• Minimum Education or Certification: 4-year Degree related to IT
• Deep skills in data modelling; analysis & visualization
• Skilled in effective problem solving.
• Experience with SAP license management across complex landscapes
• Able to work under pressure, manage conflicting priorities and take responsibility for delivery to key timeframes.
• Experience coordinating, planning and delivering with limited direction; able to effectively prioritize tasks and manage time effectively.
• Demonstrated ability to influence at levels above/below his/her role in the organization.
• Keen attention to detail
• Excellent verbal and written communication skills
• Ability to translate complex technical concepts to non-technical stakeholders.
• Fluent in the English language both verbal and written.

Translated Company Description
Company Description An innovative place to work Theres never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Join us and youll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently. An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways were nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential.

• Were creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and well take it from there.
• Were closing the gender gap - whether, thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Were huge advocates for career development. Well encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.