Job Description

Noki Technologies Pvt Ltd is a small business in Hyderabad. We are in the field of Nuclear Energy, Nuclear Medicine & Life Sciences with Sales & Distribution processes. We synergize with the best in the Industry, to bring to the fore high performance analytical instruments. We are professional, agile and our goal is to We are hiring!!

Job Overview:

We are seeking a skilled Field Service Engineer to join our team. The ideal candidate will be responsible for providing on-site maintenance and repairs to our clients' equipment. This role requires expertise in various medical devices and other laboratory equipment such as gamma counters, spectroscopy, synthesizers, dose calibrators etc.

Responsibilities:

The roles and responsibilities of a Service Engineer in our organization are as follows Performing AMC of instruments in PAN India locations. Handling Breakdowns and Installations of same instruments. Cross-selling spares & consumables and increasing company revenue. Developing self-knowledge in accordance with standards set by the company. Travel to Europe for training organized by the company. Join our team of extremely competent engineers and become known PAN India for your service. Instruments - Highly Technical Medical Devices and Laboratory Devices. Ensure 100% uptime of all instruments . Promote Sales while on Service calls - Giving technical presentations, Demonstrations, Consumable sales , Repeat orders for AMC & New AMC Orders.

Requirements:

- Proficiency in electrical, electronics and instruments - Experience with any medical or laboratory equipment. Competence in using precision measuring instruments - Familiarity with logic controllers for troubleshooting - Strong ability to maintain and repair equipment - Proficient in English for effective communication - This position offers the opportunity to work in a dynamic environment where your technical skills will be put to the test. If you are a detail-oriented individual with a passion for problem-solving and hands-on work, we encourage you to apply for this exciting Field Service Engineer position.

Supervise and lead a team of service technicians, advisors, and support staff.

Develop and implement service strategies to meet customer needs and improve service efficiency

Handle escalated customer inquiries and complaints, ensuring timely resolution.

Maintain strong customer relationships and ensure high levels of customer satisfaction.

Implement customer service standards and best practices.

Identify cost-saving opportunities and optimize resource allocation.

Ensure service operations comply with company policies, procedures, and regulatory requirements.

Prepare regular reports on service performance, financials, and customer feedback.

Analyze data to identify trends and areas for improvement

Proven experience as a Assistant Service Manager/ Service Manager.

Job Type: Full-time

Pay: ?500,000.00 - ?800,000.00 per year

Schedule:

• Day shift

Work Location: In person