- Own all plans and strategies for developing service business and achieving the company's service goals- Commissioning and warranty Follow-up- Provide full visibility into the service (AMCs) and sale of spares pipeline at every stage- Finalize AMC's and ensure timely renewals- Check list for Client Service/ Satisfaction Rating- Devise innovative growth strategies and Service business expansion- Understand scope of client's requirement- Developing plans and strategies for overall growth of GC (AMC's & Sales of spares) - Identify new business opportunities with developed product- Inputs to Development team on new product as per market intelligence/ demand in market place as well as enhancement of existing product- Undertake competitor analysis and reporting- Investigate factors impacting service performance.- Visits and personal meeting with existing clients- Customer retention - Manage portfolio of existing customers- Identify their requirements- Feedback for customer satisfaction and Improvement suggestions to Management- Analyzing our brand positioning and consumer insights- Exhibition participation- Conference, Event participation & Sponsoring- Training and development of subordinates (ref:updazz.com)
updazz .com
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