Service Management Itsm

Year Hyderabad, Telangana, India

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Desired Competencies (Technical/Behavioral Competency)

Must-Have

Develops relationships with external clients and organisations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients\' needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Manages and assesses the performance of staff members who specialise in support, sales, and installation
Identifies staffing needs and works with human resources colleagues to pursue the hiring process
Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Attends industry events and trade exhibitions to learn about cutting edge product releases and news

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