Job Description

Job descriptionSome careers shine brighter than others.If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Regional Service Management Lead/Senior Project ManagerLocation- Pune & HyderabadIn this role, you will:

• Support the central Core Banking Service Management function by the interpretation of requirements and the communication of them to local stakeholders and ITSO\xe2\x80\x99s.
• Work with the central service management function to ensure all IT controls are understood and kept compliant.
• Embed processes within the region to ensure timely communication of control issues and their resolution.
• Understand the regions RTB budget. Scrutinise RTB entries in clarity and ensure effective use of RTB.
• Identify opportunities to reduce toil within your region and gain stakeholder approval for the changes that need to happen.
• Manage \xe2\x80\x98fire fight\xe2\x80\x99 requirements within your region. Ensuring understanding and commitment to delivery
• Manage the initiatives to improve Service resiliency in your region
• Drive service management with your regional business leads. How do we notify of issues? How do we communicate best? Development of reporting packs.
• During your working hours you will be the point person for incident management, ensuring incidents are managed and communicated effectively.

RequirementsTo be successful in this role, you should meet the following requirements:

• Strong language skills in both local dialect and English.
• Good listeners, well-versed in gathering, assessing and prioritising expert recommendations.
• Self-motivated and highly professional with ability to lead and take ownership and responsibility.
• Strong organisational and planning skills
• Strong customer service and support focus with a desire to deliver a high-quality service.
• Good leadership and management skills, with the ability to inspire and influence across the organisation.
• ITIL certification or knowledge of ITIL processes is a plus.

You\xe2\x80\x99ll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by \xe2\x80\x93 HSBC Software Development India

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