Job Description

Manage service requests and incidents, ensuring adherence to SLAs and resolving issues promptly. Ensuring smooth delivery of service for all insourced operations. Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery. Work with respective service delivery section heads to resolve any issues in delivery. Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards. Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs. Ensure that all corporate banking services comply with relevant regulations, policies, and security standards. Analyze data to identify trends and make data-driven recommendation for service improvements. Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions. Minimum Qualification: 10+ years of relevant experience in corporate service management. Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery. Familiarity with banking regulations and compliance standards applicable to corporate banking services. High proficiency in handling business operations and procedures Excellent interpersonal and communication skills for building and maintaining client relationship. Knowledge of risk management and compliance practices in banking. Demonstrated ability to work effectively in a team and collaborate across various departments.

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