The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction This role requires a strong understanding of service management principles excellent communication skills
the ability to lead a team Responsibilities
Relevant experience on Change Incident Problem CMDB Service request and knowledge management process
Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
Implement service management processes and strategies such as service level management incident management change management and problem management
Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
Collaborate with various departments to ensure the delivery of high quality services
Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements service delivery metrics and performance indicators to identify areas for improvement
Coordinate with the IT department to ensure that technological resources are in place to support service delivery Train and mentor team members to ensure they are providing top notch customer service
Resolve any service related issues and escalate them as necessary Qualifications
Primary Skills
Service Manager.
ITIL
Incident Manager.
Secondary Skills
ITIL , ITSM certified
Ref: 1756324Posted on: May 22, 2024Experience level: ExperiencedContract Type: PermanentLocation:Bangalore, MH, INDepartment: Services