Service In Charge
Job Description
Service in Charge is responsible for
a) Repairing handset by following the quality standard set by company
b) Attending customers, if required
c) Handling Customer Escalations
d) Follow all standard processes in SVC
e) Generation of necessary reports as and when required
f) Follow Delivery TAT
g) Ensure refreshment items to customers
h) Make sure the SVC is neat and well-arranged as per the company guidance
i) Observe the contents in v-College app
j) Attend and pass necessary trainings and exams on time
k) Conduct inventory audit as per the HO policy
l) Follow company's processes and procedures, policies to ensure customer satisfaction
m) Perform follow-up calls with customers on open calls and work note
Experience
More than 2 years experience in mobile service field or relevant field
Qualification
Minimum degree or 3 year diploma
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Jadwal:
• Day shift
Tunjangan:
• Health insurance
• Provident Fund
Upah Tambahan:
• Performance bonus
• Yearly bonus
Work Location: In person
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Job Detail
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Job IdJD3380552
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear