Job Description

Service Fulfilment Operation Specialist"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationGurgaonEmployment typeFull Time PermanentDepartmentLogistics & Supply ChainDeadline2024-07-04Mobility supportDomesticYou already applied for this job.Candidate profile (title) Who you areCandidate profile (text) - Default language As a person you are passionate about people, business, IKEA's purpose and continuously driving
better performance. You are energized by increasing customer value, driving business growth and
contributing to overall success and results through people as well as motivated by leading and
developing people. We believe you have knowledge in the following areas:

• Excellent understanding of processes on the area of expertise
• Understanding of the customer needs, demands and expectations on the market
• Market/industry intelligence: understanding of KPIs used for success measures for own

function

• Excellent knowledge of relevant IT systems/solutions/tools within service business
• Eagerness and self-drive to develop constantly and demonstrate a willingness to develop

skills and effective ways of working to benefit IKEA and personal growth

• Applying tactical and operational thinking for analyzing business opportunities from

customer/market perspective and inspired by challenging situations and not hesitant to
propose and initiate changes

• Customer orientation and centricity: see the customer first and consider the impact on the

customer when propose solutions/acting

• Providing service and support to managers, co-workers and organization in order to

improve business with focus on customer satisfactionKey responsibilities (title) Your responsibilitiesKey responsibilities (text) Responsible for the daily operation of assigned solutions according to market needs enabling Service Fulfilment and excellence in operations.

• Responsible to identify improvement opportunities and contribute with subject matter expertise to improved ways of working according to the standard operating procedures, IWAY, agreed frameworks and guidelines.
• Responsible for the operational configuration, planning and monitoring, capacity steering and contributing to an optimal utilisation of the fulfilment network.
• Responsible to analyse Service Fulfilment excellence measurements to continuously improve the efficiency in service execution and enable an excellent quality in the meeting with the customer.
• Responsible for trouble shooting, first level support of daily operations and conducting problem root cause analysis to support optimizing the fulfilment of home furnishing services.
• Responsible to cooperate with key partners on Group and Country level and/or units while representing Service Fulfilment in related meetings.
• Responsible for the analysis of the Customer Fulfilment sustainability agenda to

continuously improve efficiency within the area of responsibility.

• Responsible to contribute to an inspiring and high performing Service Fulfilment team including communication, flexibility, performance culture, competence development and a work environment which supports equality, diversity, inclusion and well-being.
• Contribute to the Service Fulfilment learning offer to ensure that all dedicated service partners have the knowledge to perform their tasks.
• Contribute to promoting and stimulating entrepreneurial orientation and to development and innovation for the own organisation and Service Partners

Team vision ( title) Together as a teamTeam vision (text) We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you\'ve wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!TOGETHER AS A TEAM:
As engaged, open-minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations to meet the needs of many people. We provide strategic insight based on our knowledge and understanding of the real
estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions - with Democratic design and life cycle cost on top of our mind. We actively maintain and secure that our properties are kept in relevant shape for the business.WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and
business needsWhy you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, to create a better everyday life for the many people inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

IKEA