We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! IT Technology Senior Specialist - Service Execution Owner for Incident Management - Quality and Process Improvement as part of SAP Enterprise Cloud Services Delivery - Technical Operations As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS Within ECS Delivery, Technical Operations is responsible for successful provisioning and operating of managed cloud systems for our customers, ensuring good quality of delivery, lower TCO and adherence to customer SLAs. For the Delivery Center in Bangalore, India, we are looking for an IT Technology Sr. Specialist with a strong technical background to act as a Service Execution Owner with focus on Quality Management and driving continuous process improvement.
The Role As an IT Technology Senior Specialist, you will be responsible for:

• Ensure continuous improvement of Incident Management Service area by defining relevant quality related KPIs and measurement mechanisms
• Track service delivery quality and take steps for continuous improvement in the service area
• Define and track improvement initiatives using Jira / Kanban and report tangible changes
• Coordinate with internal SAP teams / roles as needed to ensure improvement in service delivery quality
• Provide transparency about service delivery to management and work together to resolve impediments
• Own and execute on the Continuous Improvement Process framework for Incident Management

Role Requirements You will need to be

• BE / B.Tech / MCA from a well reputed institute
• Certified or have relevant work experience in agile project management in a cloud environment
• Continuous Improvement Expert / Specialist at SAP with good knowledge of working with A3 methodology, PDCA (Plan-Do-Check-Act) cycle and 5-Why / Ishikawa / Fish Bone techniques
• SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified and / or Hyperscaler certified (AWS / Azure / GCP) (Optional)
• ITIL Foundation certified
• Project member in a large environment and able to work effectively in big and virtual teams
• Customer centric
• Continuous learner and faster adopter of new technology / process
• Analytical and solution-oriented thinker
• Expert grade communicator, presenter with good networking skills
• Willing to work during APJ / EMEA working hours

We are looking for someone who has

• 8+ years of work experience in project management and quality management including managing of projects / initiatives in an agile environment using Jira / Kanban infrastructure
• The primary skill / competence needed is service delivery process management along with quality management
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases will be preferred.
• Basic Knowledge in Network and Storage is desired.

#Cloudoperations #ITSM #Service Execution Management #Managed Service Model #Quality Management #Continuous Improvement Process #SAPECSCareers
We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 356998 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.