Job Description

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:\xc2\xb7 Establish and maintain governance and reporting for multiple cross tower activities including:o Performance and Delivery reporting to GFS LT of the services GFS provideso Drive Continuous improvement (CI) initiatives actively contribute to create an improvement mindset for GFSo Service Alerts, including engaging on Technology performanceo Document Management for GFS which covers SOPs, Crisis Management Plans, BCPs and most importantly 3rd Party contractso Business Continuity Managemento Supplier performance\xc2\xb7 Engage collaboratively with the GPOs to identify opportunities to further simplify & standardise cross tower activities and user support.\xc2\xb7 Develop effective reporting and dashboarding of GFS Performance to drive actions and provide visibility to teams and users of GFS services.\xc2\xb7 Work with Operations to manage escalations that relate to the performance of 3rd party contracts\xc2\xb7 Develop a strong process to oversee all 3rd party contracts which support the services being delivered by GFS, working with the towers to monitor performance and ensure appropriate action plans are in place to resolve performance issues.\xc2\xb7 Maintain a rigorous Service Alert process. Work with GPOs to ensure that all Service Alerts consider the User Experience and have a timely RCA and that actions are monitored and closed out in a timely manner.\xc2\xb7 Work with Tech Service Management to provide early visibility of Tech Service Alerts to our operational and GPO teams.\xc2\xb7 Through the Access Provisioning team, ensure all SAP users are provided with the necessary access and related support in a timely manner.\xc2\xb7 Identify and work with the Employee experience team to drive an improvement in the Service Management mindset across the GFS tower teams.\xc2\xb7 Act as primary point of contact during crisis management and govern the Business Continuity Plans for seamless delivery.Undertake adhoc projects as required which support the development and maturing of the Service Management capability in GFS Basic Qualifications:We are looking for professionals with these required skills to achieve our goals:\xc2\xb7 Minimum 14 years of work experience in Service Management and working with 3rd party providers or Finance Service Delivery with good understanding of finance processes and interlinkages between them.\xc2\xb7 Experience in dealing with 3rd party service providers to manage the performance / relationship are preferred.\xc2\xb7 Professional qualification in a related field of business (or equivalent).\xc2\xb7 Strong critical thinking skills required, often in high-pressure situations.\xc2\xb7 Strong leadership skills with People management experience.\xc2\xb7 Experienced in influencing large teams.\xc2\xb7 Provide excellent reporting to all levels in the organisation and excellent stakeholder management experience (up to and including SVP).Must be a collaborator and able to work with multiple teams, cross function in a matrix organisation structure. Preferred Qualifications:If you have the following characteristics, it would be a plus:Project Management/ Certified Green BeltMajor in Accounting / Finance/ Business Administration /Information Sciences\xc2\xb7 Pro active and open to challenges\xc2\xb7 Stewardship\xc2\xb7 Strong empathy skills and situational awareness; understands the impact of change on peopleGood reputation for being credible and trustworthy with the ability to persuade othersWhy GSK?Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Agile and distributed decision-making - using evidence and applying judgement to balance pace, rigour and risk
• Managing individual and team performance.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Implementing change initiatives and leading change.
• Sustaining energy and well-being, building resilience in teams.
• Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
• Developing people and building a talent pipeline.
• Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
• Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
• Budgeting and forecasting, commercial and financial acumen.

Why GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, its also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in gsk.com, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.

GlaxoSmithKline