Job Description

Company

Perfura Technologies is a Post Harvest Agricultural Machinery Manufacturing company located in Coimbatore, Tamil Nadu & have a branch office in Hyderabad.

The Role

We require an enthusiastic and highly motivated individual who seeks a career in a privately owned manufacturing business. As part of the Customer Support team, you perform pre-despatch assembly, installation, demonstration, operator training, preventative and corrective maintenance on all Perfura products.

Reporting to the Manager - Customer Support, you will deliver hands on work with unparalleled customer value through effective communication, problem resolution, and high-quality service. This role is suited to someone who is hands on and likes working closely with their team, thrives on customer success and enjoys driving.

Responsibilities

Install, commission and maintain Perfura products and other related equipment

Follow technical escalation processes to ensure timely and efficient resolution of difficult problems

Develop and maintain excellent communications with other Service Engineers / Technicians and other Customer Support team member

Develop and maintain exceptional technical and product knowledge through self-development, company product training and on the job training

Act as a subject expert and resource for training and provide On-The-Job training and mentoring of other Service Engineers

Complete and submit Field Service Reports, Preventative Maintenance and other reports as required

Ensure all Key Performance Indicators are met or exceeded

Work with the Marketing team in identifying and supporting sales opportunities

Drive product quality and reliability improvements by providing feedback to Quality teams

Provide technical service to customers onsite, building strong and trusting business relationships

Maintaining personal knowledge of safety instructions and operational procedures

Schedule and conduct preventative maintenance on our products

Trouble-shoot and repair equipment

Travel across your allocated region and occasionally interstate.

Qualifications, Skills and Experience

Diploma in Mechanical, Mechatronic or Electrical Engineering

Minimum one year of relevant professional experience in Service Engineering in Agricultural machineries or a similar

Proven experience working with power tools and hand tools

A commitment to excellent customer service

Process oriented, committed to continuous improvement

Able to handle multiple assignments simultaneously

Able to set priorities and consistently meet deadlines

Ability to work independently or collaboratively within a small team

Strong technical, analytical and troubleshooting skills

Excellent verbal and written communication skills

Able to travel domestically and internationally often at short notice

Ability to follow and document processes keeping in line with high quality standards

A current driver's license and ability to travel extensively.

Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

• Paid time off

Shift:

• Rotational shift

Education:

• Diploma (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Application Deadline: 15/07/2024
Expected Start Date: 16/07/2024