Service Engineer / Senior Service Engineer - Vijayawada

Functional area: Service



Country: India



City: Vijayawada



Company name: Atlas Copco (India) Private Ltd.



Date of posting: May 24, 2024




Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow.
Your Role
Job description:

• Work towards the Mission statement provided for Power Technique Service (PTS) Division

• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing year on year.

• Ensure on-time booking of service hours in service module & manage forward planning of jobs
• Initiate Direct service to End customers & improve Direct Service business.

• Focus & achieve on timely completion of service issues

• Focus on all the service parameters & stay aligned to the target defined

• Implement ECBs, Service Bulletin & Technical Changes as per PC Factory Guidelines at field level

• Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.

• Capable of conducting in house training for key customers & dealer team
• Organize Service Camps/Road Shows and other field activities

• Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, WOL, POWERCONNECT, MAM2 etc.)

• Support product companies / Marketing for new product trails

• Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.

• Work on Dealer Team management \xe2\x80\x93 Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendations & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.

• Achieve budgeted spares order booking & sales targets

• Capable of independently handling Spare parts / Service Quotes.

Customer Relationship
- Collect customer feedback on service

• Analyse escalated customer-related problems and work with dealer team to resolve them
• Analyse factors causing dissatisfaction among customers,

• Review measures and take corrective action in coordination with Regional Service Manager, Product specialist

Compliance with Corporate Guidelines

• Follow in letter and spirit the Atlas Copco Vision, Mission and core values
• Comply with the Atlas Copco Business Code of Conduct
• Comply with the policies and procedures communicated from time to time
• Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture

City : Vijayawada
Applications open till 7th June 2024.

To succeed, you will need Qualifications : Degree or Diploma in Mechanical/Electrical Engineering
Knowledge :

• 3 to 8 years experience

• Service sales in Compressor / Construction/ Mining industries will be an added advantage

• Good knowledge on Air compressors, Engine will be preferred

• Proficient in Telugu

Personality Requirements
-Good communication Skills with an open minded attitude

• Always Ready to gain Knowledge of products and channel dynamics

• Computer Skills \xe2\x80\x93 E-mails, MS Office must.

• Interpersonal skills \xe2\x80\x93 Approach to Customers professionally

• Agile, resilient, Energetic, enthusiastic and able to meet stringent deadlines

• Excellent eye for details and quality, able to carryout RCA

• Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)

• Creativity / Innovative Ideas to resolve issues for satisfying Customers

• Basic knowledge on Spares Parts Business

In return, we offer you

• A friendly, family like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour and integrity.
• Potential to see your ideas realized and to make an impact.
• New Challenges and new things to learn every day

City
Vijayawada
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.