Job Description

job detailsOften providing on-call assistance to customers at remote locations, service engineers diagnose and resolve
technical issues.As well as providing fixes, they might help to install medical equipment. Sometimes, service
engineers work as part of a team when working on larger, complex jobs. Responsibilities of a service engineer ...include:\xef\x82\xb7 Device installation & demonstration with features & Benefits to customers \xef\x82\xb7 Maintain installation data with required details while regularly tracking the performance of the Capital
Equipment\xef\x82\xb7 Attending, trouble shooting and recording Customer complaints with complete diagnosis of the customer
complaint. Offering solutions to resolve complaints for IABP under warranty or outside warranty
\xef\x82\xb7 Generate revenue by offering AMC /CAMC to customers by tracking expiry of the warranty period.\xef\x82\xb7 Provide Capex device leads to Sales team by identifying EOL from the installation base.\xef\x82\xb7 Managing Demo/ Stand units for the sales team by ensuring the safety and regular maintenance of the
medical devices.\xef\x82\xb7 Ordering and restocking materials when it is required.\xef\x82\xb7 Participating in ongoing training to keep up to date with the latest developments in electrical engineering.\xef\x82\xb7 Providing clear customer feedback. Leading or assisting with the support of projects.\xef\x82\xb7 Execute clinical engineering services in a territory/ region comprised primarily of existing customers,
including installation, preventative maintenance, and corrective action maintenance in support of the
company's products.\xef\x82\xb7 Proactively recommend service sales strategies based on territory characteristics.\xef\x82\xb7 Manage expenses and consignment inventory efficiently to designated budgets.\xef\x82\xb7 Ensure all training, certifications, and licensing requirements are met. Provide voice of customer
feedback to the sales, service, and marketing team.\xef\x82\xb7 Perform other duties as assigned by immediate manager.\xef\x82\xb7 Interact with internal personnel to resolve customer complaints and questions.\xef\x82\xb7 Adhere to and ensure the adherence of Company's Code of Ethics, all Company policies, rules, procedures,
and housekeeping standards. show more

Randstad