Job Description

Job Title:Service EngineerReports To:The Service Engineer reports to Regional Parts and Service ManagerJob Overview:Responsible for the complete service activities of Epiroc CC in the assigned territory and supports the installed fleet to the satisfaction of customers, while ensuring Epiroc guidelines are strictly followed. Also to ensure the given business targets of organisation are achieved

• To take complete charge of the annual maintenance contract of Drill Rigs
• The candidate will be responsible for mapping & managing Installed fleet at site.
• The person should develop and have good control on Service team of Channel Partners, achieving the KPI, maintain the reports on shiftwise, daily & monthly basis.
• Responsible for monitoring, managing and timely resolving of Customer complaints.
• Proper documentation of complaints with meantime to restore is maintained as per group guidelines. Failure analysis and proper RCA is a must.
• Equipment commissioning and technical support :Direct or via Business Partners
• Timely reporting of technical complaints and product quality related issues.
• Special focus on Key customers\' satisfaction in the region
• Supporting RPSM in setting Business Partners targets for parts and service revenues
• Support recruitment and training of (Business Partner ) Service personnel.
• Support Business Partner with suggested stocking guides
• Support in promotion of Equipment / component rebuilds, REMAN
• Train Business Partner engineers to solve complex technical problems. Keep them updated with relevant technical information
• Regular monitoring of performance of machines and consumables.

Other Responsibilities

• Strictly follow Safety guidelines
• Identification of Environmental aspects and OH&S hazards
• Ensure operation controls related to Health, Safety & Environment
• Reporting of SHE incidences and its analysis

Compliance with Corporate Guidelines:

• Follow in letter and spirit the Epiroc, Vision, Mission and Core values.

• Comply with the Epiroc Business Code of Conduct.

• Comply with the policies and procedures communicated from time to time.

• Perform any other tasks given by supervisor from time to time.

Qualification, Skills, and Experience:

• The person should have at least 3-5 years\'experience in similar field.
• Diploma/B Tech in Mechanical / Electrical Engineering.
• Experience in project/contract management would be an added advantage

• Similar Industry experience handling HEMM.
• Ability to learn quickly and work in a demanding atmosphere
• Self driven and ability to manage service teams efficently
• Contract handling experience

Lafarge Umium Mining, Shella, MeghalayaWhy should you apply for this position?This position provides an opportunity to handle large key accounts and projects. The applicant will get an opportunity to work with advanced machines engineered with latest technology & telematics.The last date of application would be from 10 days of its date of posting.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .

Epiroc